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National Ombudsman Reporting System (NORS) Data Elements Selection
National Ombudsman Reporting System (NORS)
Years
Data Elements
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Geography
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Total Counts
Total Counts
Cases Opened
Cases Closed / Complainants
Total Number of Complaints
Bed Counts
Total Beds - Nursing Facilities and Board & Care
Nursing Facility
Board & Care
Facility Counts
Total Facilities - Nursing Facilities and Board & Care
Nursing Facility
Board & Care
Constructed Measures
Complainants per LTC Facility Bed
Complaints per LTC Facility Bed
Complaints per Complainant
Number of LTC Facility Beds per Paid Program Staff (FTEs)
Nursing Facility Beds per Nursing Facility
Board & Care Beds per Board & Care Facility
Nursing Facility Beds per Board & Care Bed
Complainants
All Settings Counts
Total
Resident
Relative/Friend of Resident
Non-relative Guardian, Legal Representative
Ombudsman/Ombudsman Volunteer
Facility Administrator/Staff
Other Medical: Physician/Staff
Representative of Other Social Service Agency or Program
Unknown, Anonymous
Other Type of Complainant - Banker, Clergy, Law Enforcement, Public Official, etc.
All Facilities Counts (Nursing and Board & Care)
Total
Resident
Relative/Friend of Resident
Non-relative Guardian, Legal Representative
Ombudsman/Ombudsman Volunteer
Facility Administrator/Staff
Other Medical: Physician/Staff
Representative of Other Social Service Agency or Program
Unknown, Anonymous
Other Type of Complainant - Banker, Clergy, Law Enforcement, Public Official, etc.
Nursing Facilities Counts
Total
Resident
Relative/Friend of Resident
Non-relative Guardian, Legal Representative
Ombudsman/Ombudsman Volunteer
Facility Administrator/Staff
Other Medical: Physician/Staff
Representative of Other Social Service Agency or Program
Unknown, Anonymous
Other Type of Complainant - Banker, Clergy, Law Enforcement, Public Official, etc.
Board and Care Facilities Counts
Total
Resident
Relative/Friend of Resident
Non-relative Guardian, Legal Representative
Ombudsman/Ombudsman Volunteer
Facility Administrator/Staff
Other Medical: Physician/Staff
Representative of Other Social Service Agency or Program
Unknown, Anonymous
Other Type of Complainant - Banker, Clergy, Law Enforcement, Public Official, etc.
Other Non-Facility Settings Counts
Total
Resident
Relative/Friend of Resident
Non-relative Guardian, Legal Representative
Ombudsman/Ombudsman Volunteer
Facility Administrator/Staff
Other Medical: Physician/Staff
Representative of Other Social Service Agency or Program
Unknown, Anonymous
Other Type of Complainant - Banker, Clergy, Law Enforcement, Public Official, etc.
All Settings Percentages
Resident
Relative/Friend of Resident
Non-relative Guardian, Legal Representative
Ombudsman/Ombudsman Volunteer
Facility Administrator/Staff
Other Medical: Physician/Staff
Representative of Other Social Service Agency or Program
Unknown, Anonymous
Other Type of Complainant - Banker, Clergy, Law Enforcement, Public Official, etc.
All Facilities Percentages (Nursing and Board & Care)
Resident
Relative/Friend of Resident
Non-relative Guardian, Legal Representative
Ombudsman/Ombudsman Volunteer
Facility Administrator/Staff
Other Medical: Physician/Staff
Representative of Other Social Service Agency or Program
Unknown, Anonymous
Other Type of Complainant - Banker, Clergy, Law Enforcement, Public Official, etc.
Nursing Facilities Percentages
Resident
Relative/Friend of Resident
Non-relative Guardian, Legal Representative
Ombudsman/Ombudsman Volunteer
Facility Administrator/Staff
Other Medical: Physician/Staff
Representative of Other Social Service Agency or Program
Unknown, Anonymous
Other Type of Complainant - Banker, Clergy, Law Enforcement, Public Official, etc.
Board and Care Facilities Percentages
Resident
Relative/Friend of Resident
Non-relative Guardian, Legal Representative
Ombudsman/Ombudsman Volunteer
Facility Administrator/Staff
Other Medical: Physician/Staff
Representative of Other Social Service Agency or Program
Unknown, Anonymous
Other Type of Complainant - Banker, Clergy, Law Enforcement, Public Official, etc.
Other Non-Facility Settings Percentages
Resident
Relative/Friend of Resident
Non-relative Guardian, Legal Representative
Ombudsman/Ombudsman Volunteer
Facility Administrator/Staff
Other Medical: Physician/Staff
Representative of Other Social Service Agency or Program
Unknown, Anonymous
Other Type of Complainant - Banker, Clergy, Law Enforcement, Public Official, etc.
Dispositions and Verifications
All Settings Counts
Total Complaints
Verified
Regulatory Change/Legislative Action
Unsatisfactory Resolution
Withdrawn
Referred to Other Agency, Report Not Obtained
Referred to Other Agency, Failed to Act
Referred to Other Agency, Did Not Substantiate Claim
No Action Needed
Partial Resolution
Satisfactory Resolution
All Facilities Counts (Nursing and Board & Care)
Total Complaints
Verified
Regulatory Change/Legislative Action
Unsatisfactory Resolution
Withdrawn
Referred to Other Agency, Report Not Obtained
Referred to Other Agency, Failed to Act
Referred to Other Agency, Did Not Substantiate Claim
No Action Needed
Partial Resolution
Satisfactory Resolution
Nursing Facilities Counts
Total Complaints
Verified
Regulatory Change/Legislative Action
Unsatisfactory Resolution
Withdrawn
Referred to Other Agency, Report Not Obtained
Referred to Other Agency, Failed to Act
Referred to Other Agency, Did Not Substantiate Claim
No Action Needed
Partial Resolution
Satisfactory Resolution
Board and Care Facilities Counts
Total Complaints
Verified
Regulatory Change/Legislative Action
Unsatisfactory Resolution
Withdrawn
Referred to Other Agency, Report Not Obtained
Referred to Other Agency, Failed to Act
Referred to Other Agency, Did Not Substantiate Claim
No Action Needed
Partial Resolution
Satisfactory Resolution
Other Non-Facility Settings Counts
Total Complaints
Verified
Regulatory Change/Legislative Action
Unsatisfactory Resolution
Withdrawn
Referred to Other Agency, Report Not Obtained
Referred to Other Agency, Failed to Act
Referred to Other Agency, Did Not Substantiate Claim
No Action Needed
Partial Resolution
Satisfactory Resolution
All Settings Percentages
Verified
Regulatory Change/Legislative Action
Unsatisfactory Resolution
Withdrawn
Referred to Other Agency, Report Not Obtained
Referred to Other Agency, Failed to Act
Referred to Other Agency, Did Not Substantiate Claim
No Action Needed
Partial Resolution
Satisfactory Resolution
All Facilities Percentages (Nursing and Board & Care)
Verified
Regulatory Change/Legislative Action
Unsatisfactory Resolution
Withdrawn
Referred to Other Agency, Report Not Obtained
Referred to Other Agency, Failed to Act
Referred to Other Agency, Did Not Substantiate Claim
No Action Needed
Partial Resolution
Satisfactory Resolution
Nursing Facilities Percentages
Verified
Regulatory Change/Legislative Action
Unsatisfactory Resolution
Withdrawn
Referred to Other Agency, Report Not Obtained
Referred to Other Agency, Failed to Act
Referred to Other Agency, Did Not Substantiate Claim
No Action Needed
Partial Resolution
Satisfactory Resolution
Board and Care Facilities Percentages
Verified
Regulatory Change/Legislative Action
Unsatisfactory Resolution
Withdrawn
Referred to Other Agency, Report Not Obtained
Referred to Other Agency, Failed to Act
Referred to Other Agency, Did Not Substantiate Claim
No Action Needed
Partial Resolution
Satisfactory Resolution
Other Non-Facility Settings Percentages
Verified
Regulatory Change/Legislative Action
Unsatisfactory Resolution
Withdrawn
Referred to Other Agency, Report Not Obtained
Referred to Other Agency, Failed to Act
Referred to Other Agency, Did Not Substantiate Claim
No Action Needed
Partial Resolution
Satisfactory Resolution
Other Ombudsman Activities
Total State and Local Counts
Total Number of State and Local Facilities Visited
Number of Ombudsman Staff/Volunteers Training Sessions
Number of Ombudsman Staff/Volunteers Training Hours
Total Number of Ombudsman Staff/Volunteer Trainees
Number of Training Sessions for Facility Staff
Number of Consultations to Facilities
Number of Consultations to Individuals
Number of Nursing Facilities Visited
Number of Board & Care Facilities Visited
Number of Facility Surveys
Number of Resident Council Meetings Attended
Number of Family Council Meetings Attended
Number of Community Education Sessions
Number of Media Interviews/Discussions
Number of Media Press Releases
State Counts
Total Number of State Facilities Visited
Number of Ombudsman Staff/Volunteers Training Sessions
Number of Ombudsman Staff/Volunteers Training Hours
Total Number of Ombudsman Staff/Volunteer Trainees
Estimated Percentage of Total Staff Time for Technical Assistance to Local Ombudsman/Volunteers
Number of Training Sessions for Facility Staff
Number of Consultations to Facilities
Number of Consultations to Individuals
Number of Nursing Facilities Visited
Number of Board & Care Facilities Visited
Number of Facility Surveys
Number of Resident Council Meetings Attended
Number of Family Council Meetings Attended
Number of Community Education Sessions
Number of Media Interviews/Discussions
Number of Media Press Releases
Estimated Percentage of Total Paid Staff Time Spent on Laws, Regulations, Government Policies and Actions
Local Counts
Total Number of Local Facilities Visited
Number of Ombudsman Staff/Volunteers Training Sessions
Number of Ombudsman Staff/Volunteers Training Hours
Total Number of Ombudsman Staff/Volunteer Trainees
Estimated Percentage of Total Staff Time for Technical Assistance to Local Ombudsman/Volunteers
Number of Training Sessions for Facility Staff
Number of Consultations to Facilities
Number of Consultations to Individuals
Number of Nursing Facilities Visited
Number of Board & Care Facilities Visited
Number of Facility Surveys
Number of Resident Council Meetings Attended
Number of Family Council Meetings Attended
Number of Community Education Sessions
Number of Media Interviews/Discussions
Number of Media Press Releases
Estimated Percentage of Total Paid Staff Time Spent on Laws, Regulations, Government Policies and Actions
Program Funding
Funding Source Totals
Total Program Funding
Total Federal Funding
Federal Funds - Older Americans Act (OAA) Title VII, Chapter 2
Federal Funds - Older Americans Act (OAA) Title VII, Chapter 3
Federal Funds - OAA Title III Provided at State level
Federal Funds - OAA Title III Provided at AAA level
Other Federal Funds
Total Nonfederal Funding
State Funds
Local Funds
Funding Source Percentages
Total Federal Funding
Federal Funds - Older Americans Act (OAA) Title VII, Chapter 2
Federal Funds - Older Americans Act (OAA) Title VII, Chapter 3
Federal Funds - OAA Title III Provided at State level
Federal Funds - OAA Title III Provided at AAA level
Other Federal Funds
Total Nonfederal Funding
State Funds
Local Funds
Local Programs
Local/Regional Ombudsman Entities
Total Designated Local Obudsman Entities
Area Agency on Aging
Other Local Government Entity
Legal Services Provider
Social Services Non-profit Agency
Free-standing Ombudsman Program
Regional Office of State Ombudsman Program
Other
Staff and Volunteers
Total State and Local Counts
Paid Program Staff (FTE)
Number of People Working Full-time on Ombudsman Program
Paid Clerical Staff (FTE)
Number of Certified Volunteer Ombudsmen
Number of Other Volunteers
Number of Volunteer Hours Donated
State Counts
Paid Program Staff (FTE)
Number of People Working Full-time on Ombudsman Program
Paid Clerical Staff (FTE)
Number of Certified Volunteer Ombudsmen
Number of Other Volunteers
Number of Volunteer Hours Donated
Local Counts
Paid Program Staff (FTE)
Number of People Working Full-time on Ombudsman Program
Paid Clerical Staff (FTE)
Number of Certified Volunteer Ombudsmen
Number of Other Volunteers
Number of Volunteer Hours Donated
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