AGID - Data-at-a-Glance - National Ombudsman Reporting System

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All Data Elements

Total Counts

Cases Opened
Cases Closed / Complainants
Total Number of Complaints

Bed Counts

Total Beds - Nursing Facilities and Board & Care
Nursing Facility
Board & Care

Facility Counts

Total Facilities - Nursing Facilities and Board & Care
Nursing Facility
Board & Care

Constructed Measures

Complainants per LTC Facility Bed
Complaints per LTC Facility Bed
Complaints per Complainant
Number of LTC Facility Beds per Paid Program Staff (FTEs)
Nursing Facility Beds per Nursing Facility
Board & Care Beds per Board & Care Facility
Nursing Facility Beds per Board & Care Bed

Complainants

All Settings Counts

Total
Resident
Relative/Friend of Resident
Non-relative Guardian, Legal Representative
Ombudsman/Ombudsman Volunteer
Facility Administrator/Staff
Other Medical: Physician/Staff
Representative of Other Social Service Agency or Program
Unknown, Anonymous
Other Type of Complainant - Banker, Clergy, Law Enforcement, Public Official, etc.

All Facilities Counts (Nursing and Board & Care)

Nursing Facilities Counts

Board and Care Facilities Counts

Other Non-Facility Settings Counts

Dispositions and Verifications

All Settings Counts

Total Complaints
Verified
Regulatory Change/Legislative Action
Unsatisfactory Resolution
Withdrawn
Referred to Other Agency, Report Not Obtained
Referred to Other Agency, Failed to Act
Referred to Other Agency, Did Not Substantiate Claim
No Action Needed
Partial Resolution
Satisfactory Resolution

All Facilities Counts (Nursing and Board & Care)

Nursing Facilities Counts

Board and Care Facilities Counts

Other Non-Facility Settings Counts

Other Ombudsman Activities

Total State and Local Counts

Total Number of State and Local Facilities Visited
Number of Ombudsman Staff/Volunteers Training Sessions
Number of Ombudsman Staff/Volunteers Training Hours
Total Number of Ombudsman Staff/Volunteer Trainees
Number of Training Sessions for Facility Staff
Number of Consultations to Facilities
Number of Consultations to Individuals
Number of Nursing Facilities Visited
Number of Board & Care Facilities Visited
Number of Facility Surveys
Number of Resident Council Meetings Attended
Number of Family Council Meetings Attended
Number of Community Education Sessions
Number of Media Interviews/Discussions
Number of Media Press Releases

State Counts

Total Number of State Facilities Visited
Number of Ombudsman Staff/Volunteers Training Sessions
Number of Ombudsman Staff/Volunteers Training Hours
Total Number of Ombudsman Staff/Volunteer Trainees
Estimated Percentage of Total Staff Time for Technical Assistance to Local Ombudsman/Volunteers
Number of Training Sessions for Facility Staff
Number of Consultations to Facilities
Number of Consultations to Individuals
Number of Nursing Facilities Visited
Number of Board & Care Facilities Visited
Number of Facility Surveys
Number of Resident Council Meetings Attended
Number of Family Council Meetings Attended
Number of Community Education Sessions
Number of Media Interviews/Discussions
Number of Media Press Releases
Estimated Percentage of Total Paid Staff Time Spent on Laws, Regulations, Government Policies and Actions

Local Counts

Total Number of Local Facilities Visited
Number of Ombudsman Staff/Volunteers Training Sessions
Number of Ombudsman Staff/Volunteers Training Hours
Total Number of Ombudsman Staff/Volunteer Trainees
Estimated Percentage of Total Staff Time for Technical Assistance to Local Ombudsman/Volunteers
Number of Training Sessions for Facility Staff
Number of Consultations to Facilities
Number of Consultations to Individuals
Number of Nursing Facilities Visited
Number of Board & Care Facilities Visited
Number of Facility Surveys
Number of Resident Council Meetings Attended
Number of Family Council Meetings Attended
Number of Community Education Sessions
Number of Media Interviews/Discussions
Number of Media Press Releases
Estimated Percentage of Total Paid Staff Time Spent on Laws, Regulations, Government Policies and Actions

Program Funding

Funding Source Totals

Total Program Funding
Total Federal Funding
Federal Funds - Older Americans Act (OAA) Title VII, Chapter 2
Federal Funds - Older Americans Act (OAA) Title VII, Chapter 3
Federal Funds - OAA Title III Provided at State level
Federal Funds - OAA Title III Provided at AAA level
Other Federal Funds
Total Nonfederal Funding
State Funds
Local Funds

Local Programs

Local/Regional Ombudsman Entities

Total Designated Local Obudsman Entities
Area Agency on Aging
Other Local Government Entity
Legal Services Provider
Social Services Non-profit Agency
Free-standing Ombudsman Program
Regional Office of State Ombudsman Program
Other

Staff and Volunteers

Total State and Local Counts

Paid Program Staff (FTE)
Number of People Working Full-time on Ombudsman Program
Paid Clerical Staff (FTE)
Number of Certified Volunteer Ombudsmen
Number of Other Volunteers
Number of Volunteer Hours Donated

State Counts

Local Counts

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Data-at-a-Glance (NORS)

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NORS 2011, Total Counts
Total Counts: Cases Opened

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NORS 2011, Total Counts
Total Counts: Cases Opened

AoA

NORS 2011, Total Counts
Total Counts: Cases Opened


U.S. Totals (50 States + DC)	133,409
Alabama	650
Alaska	408
Arizona	3,692
Arkansas	906
California	31,071
Colorado	2,316
Connecticut	1,355
Delaware	441
District of Columbia	520
Florida	3,430
Georgia	2,053
Hawaii	152
Idaho	1,194
Illinois	3,641
Indiana	1,042
Iowa	1,127
Kansas	1,783
Kentucky	4,455
Louisiana	926
Maine	671
Maryland	1,378
Massachusetts	5,462
Michigan	1,559
Minnesota	1,011
Mississippi	1,582
Missouri	5,540
Montana	642
Nebraska	898
Nevada	827
New Hampshire	273
New Jersey	3,059
New Mexico	2,372
New York	3,107
North Carolina	1,698
North Dakota	687
Ohio	6,128
Oklahoma	1,325
Oregon	2,258
Pennsylvania	1,099
Rhode Island	1,024
South Carolina	3,730
South Dakota	463
Tennessee	1,036
Texas	14,524
Utah	1,359
Vermont	489
Virginia	1,979
Washington	3,342
West Virginia	607
Wisconsin	1,052
Wyoming	1,066
Puerto Rico	1,366

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